The only thing more important than having fun at Sugar Bay is the safety of our campers. We guarantee that your child will be in the best of hands.
We follow international camping standards
As a parent, the safety and security of your child is of paramount importance, which is why Sugar Bay adheres to international safety procedures as recommended by the American Camping Association, which is the same body that regulates all US Summer Camps.
We offer 24-hour supervision for your children. A counselor even sleeps in the cabins with the children so that they are never alone. Our 1:3 staff to child ratio allows each child to receive individual attention and care.
We have a strict buddy rule that prohibits any child to be alone with any one single person, and our top-notch security systems ensure that we know who is where and doing what at all times.
We care about both the physical and emotional aspects of every camper. Our staff are fully trained to handle anything from bullying, bed-wetting to emotional issues. Each staff member completes a thorough 2-week training course that equips them with all the skills they require as a camp counselor and for working with children.
We also have our own team of qualified lifeguards who are available at all times and during all water activities. All staff are trained in First Aid and CPR.
Safe and secure premises
The resort itself is equipped with high-tech security and is separate from the beach front for security reasons. The resort is enclosed by an electric fence and is patrolled by security guards, and is also monitored with surveillance CCTV cameras. An armed response unit is on standby 24 hours a day with an unrivaled response time. We also operate a cash-free system at Sugar Bay so that we are not a target for robbery.
Each child completes a compulsory swim test when arriving at Sugar Bay, which allows us to evaluate and make a note of their swimming strength. They are then given a colour-coded rash vest which helps identify our campers when they are on the beach, in the sea or in the lagoon.
Professional health care facility
We also have a fully-stocked Health Centre and require full medical disclosure for all our young guests. There is always a doctor on call and Alberlito private hospital in Ballito is only 25 minutes away or Umhlanga private hospital is 45 minutes away. Children who participate in any of our specialized activities (high ropes, BMXing, skateboarding, paintball) are required to wear protective clothing and safety equipment at all times.
Read more about our safety protocols in our Safety and Security section.